Welcome to MTS Training & Development Ltd

MTS Training & Development Ltd is a training, development and business process improvement company that will improve your business performance. We are an organisation dedicated to delivering training and consultancy that is tailored to your needs and budget.

With a practical and flexible approach, MTS Training & Development Ltd will deliver training that is quality assured, focussed and customised to the needs of your people and business.

We are a highly experienced and motivated Learning & Development Consultancy with a strong background in Financial Services, Compliance & Call Centre training.

MTS Training & Development Limited was founded from extensive Banking & Financial Services Sales and Training experience beginning in 1979. The Company was incorporated in 2001 and has worked with a range of Blue Chip, FTSE 100 and National companies on a range of design and development consultancy projects with one consistent objective - performance improvement!

The team is ITOL Certified with solid experience in facilitation, coaching, training design and delivery of fresh and interactive training courses along with embedding e-Learning training alternatives.

A friendly and supportive approach is employed in everything we do. Accelerated Learning techniques are utilised to provide the best opportunities for development of people using their full range of senses.

Our training is always delivered in a direct and practical, yet fun way wherever possible so as to maximise results.

We at MTS Training & Development Ltd provide training, staff development and consultancy to companies of all sizes and individuals. We offer quality consultancy, design, delivery and dynamic business solutions in the following areas:

• Management
• Supervisory Skills
• Business Administration
• Health and Social Care (Private & Public Sector)
• Compliance & Regulation
• Sales Skills
• Customer Service
• Complaint Handling
• Train the Trainer Skills

Experience shows that those companies which remain profitable in the long-term are built around a skilled workforce, who feel valued, motivated and challenged by well-developed leaders.

Identifying the challenge & Needs Analysis
There is only ever value in sending staff on training courses that develop the skills they need day-to-day or that will help them develop and grow with the company. We will help you identify where each of your Key Staff have particular strengths and where there are significant skills gaps that need to be addressed.

In this way you can prioritise your training needs, only allocating resources in those that will provide the greatest returns on investment.

Developing skills and knowledge
We will happily deliver your in-house or self-developed training materials only after understanding your Company Culture & Values.

Should the solution be simple, we have a catalogue of proven training courses which we frequently adapt and combine to meet the requirements of individuals and teams within each organisation.

If the requirement exists, we specialise in creating bespoke training courses to make the most of specific situations, challenges and existing skills.

For more information about our unique, consultative approach to addressing your development and training requirements, please contact...

When you require a tailored, bespoke training programme, from the outset we take time to fully understand your organisation's learning and training requirements, company culture and its values. This ensures the end result is an individually designed bespoke training programme.

Often training organisations deliver standardised 'one size fits all' packages to their customers and this can result in them receiving training that can be ineffective. At MTS Training & Development Ltd we strive to design our courses to fit our Client's unique requirements. Ultimately, we want to become your 'Preferred Supplier' of business development solutions. 100% satisfaction is always our aim.

"In our view your continued development is our top priority" Our unique selling points are that we are extremely flexible; we have substantial insight into the training market and know that you as the client dictate how and when your training should be. We will give you our professional opinion and guidance to build on your training and development ideas.

Our training can be run either on your site or at selected locations, depending on your preference.

Satisfied clients include:

Sarah El Madawi (Keypoint & Beresfords LLP)

"Mal is a dedicated professional who is as comfortable in the board room as he is at the coal face. His work ethic and passion for excellence is second to none. When working under extreme pressure Mal remains calm and adopts a pragmatic and flexible approach. He has excellent interpersonal and motivational skills and will take on tasks with a proactive and can do attitude. He is extremely focused and will respond honestly to challenges, even when the message is difficult to deliver. Would I recommend him or work with him again? ....Absolutely."

Kevin Hutchinson (Director, AKAM Training & Development Ltd worked directly with Mal at Barclays & Woolwich)

"Mal is customer focused and has the ability to work and see a solution when the remainder of people are throwing their hands in the air. Needless to say every client appreciates this approach!"

Carrin Joy (Owner, Le Huray Consultancy Limited)

"I found Mal to be professional in all of our dealings at NFU. He proactively managed a team, of which, most were new to the industry. Mal did this with understanding but also with the very clear message of performance & accuracy in output. Under my tenure with Mal at NFU and subsequent projects, he has taught me a vast amount about working within my own business, he imparted knowledge on strategy and project management that I still use to this day! If you are lucky enough to secure Mal's services, you will have the satisfaction of knowledge that you have obtained a warm individual, who strives for the highest level of professionalism in everything he does."

Steve Pittaway (Owner - KTP Solutions Ltd)

"Mal is an able and strong communicator who, during his tenure at Pearl Assurance, was responsible for the design and delivery of all IT training to the varied and widespread sales workforce. We worked closely on a number of projects. Mal is adaptable and empathetic but also task focused; he works well as a team player and also as a workstream lead where he developed effective negotiation and leadership skills!"

Andy Whitfield (Training Consultant, BUPA)

"I have had the pleasure of working with Mal on several occasions most recently at Bupa working on both the design and the delivery of a long term training programme. Mal is very approachable and is an extremely professional consultant. With many years experience in sales and sales skills predominantly in financial services, Mal is also someone who speaks with great knowledge and authority in his area of expertise. I would have no hesitation in recommending Mal as a valuable addition to a team or as an individual to undertake work within a company." May 28, 2010